Total turnaround is 2–3 weeks from order to doorstep: 5–7 business days for the digital preview, 5–7 days for revisions and production, plus 3–5 days for shipping.

A clear, well-lit, high-resolution photo (at least 1MB) where your pet's face is sharp and eyes are visible. Natural daylight at eye level works best. Avoid blurry, dark, or heavily filtered images.

Yes! Many of our products support 1–4 pets. Select your pet count when ordering. Multi-pet portraits do require a slight upcharge per additional pet, listed on each product page.

Free unlimited revisions — really. Just reply with what you'd like changed (lighter background, brighter eyes, smile adjustment, anything) and our artist will revise. We don't move to production until you say yes.

Yes — free standard shipping on US orders over \$50. International shipping available to 50+ countries with tracked delivery (rates calculated at checkout).

Absolutely. The moment your order ships you'll get an email with full tracking. You can also check status anytime in your account.

Yes — to 50+ countries. International orders typically arrive in 7–14 business days after shipping. Customs/duties (if any) are the buyer's responsibility.

We currently accept PayPal — secure, buyer-protected, and accepted worldwide. You don't need a PayPal account to use it; you can pay as a guest with any major credit/debit card.

Yes — within 24 hours of ordering, just email us. After 24 hours our artists will have started, so changes may not be possible. Free design revisions are always available before production.

Because every piece is custom-made for you, we don't accept returns for change of mind. However, if your item arrives damaged or doesn't match the approved design, we'll replace it free of charge. See our full Refund Policy.